[email protected] +44-161-359-5550 55 Booth St W, Manchester M15 6PQ, United Kingdom

Privacy Policy

  • Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
  • In some circumstances, you can ask us to delete your data. However, please note that we may not always be able to comply with your request for erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
  • Marketing Communications We may use your personal information to send you marketing communications about our products, services, promotions, and events. You have the right to opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
  • Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
  • Responsible Gaming GambleLux is committed to promoting responsible gaming. We may use your personal information to monitor your gaming activities and to provide you with resources and support related to responsible gaming. This may include setting deposit limits, self-exclusion options, and providing access to counseling services.
  • We may also share your personal information with responsible gaming organizations and regulatory bodies to comply with legal and regulatory requirements related to responsible gaming.
  • Dispute Resolution If you have a complaint about our handling of your personal information, we encourage you to contact us first so that we can address your concerns directly. If we are unable to resolve your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
  • Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
  • Email: [email protected]